Shipping policy

4.1.  You acknowledge that the Purchase Services offered by I Am Hair Dural  integrate delivery (the ‘Delivery Services’) through the use of third party delivery companies (the ‘Delivery Service Providers’).

4.2.  In providing the Purchase Services, I Am Hair Dural may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that I Am Hair Dural. is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

4.3.  In the event that an item is lost or damaged in the course of the Delivery Services, I Am Hair Dural asks that you:

(a)  contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and

(b)  contact us by sending an email to enquiries@iamhair.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

4.4. I Am Hair Dural guarantee your product will be sent within 5 working days from payment